Shipping Policy
Last updated: September 6, 2026. This policy applies to purchases placed through the AURELIA United States storefront. Product-specific terms and any charges clearly shown at checkout or in the order confirmation form part of the applicable order terms.
Order acceptance
An order is accepted for fulfillment only after successful payment authorization and an order confirmation is issued. Adding an item to the cart does not reserve inventory.
United States delivery
The storefront is configured for United States delivery and USD pricing. Available states, territories, P.O. boxes, military addresses or restricted destinations will be confirmed by the fulfillment setup used at launch.
Processing time
Processing begins after payment approval and inventory verification. The estimated processing window shown at checkout will apply. AURELIA will not represent a delivery date that the fulfillment operation cannot reasonably meet.
Standard shipping
Standard US shipping is included where shown on the product or checkout page. If a destination, product size or carrier requires an additional charge, that charge will be disclosed before payment is submitted.
Priority shipping
Priority shipping may be offered for an additional checkout charge where the fulfillment provider supports it. Choosing priority shipping changes the transportation service, not the time required to verify an order or resolve address issues.
Delivery estimates
Any delivery window is an estimate, not a guarantee, unless the checkout expressly states that delivery is guaranteed. Weather, carrier disruptions, address corrections, peak periods and other events can affect transit.
Tracking information
When an order ships, the shipment confirmation will provide the carrier and tracking number when available. Tracking can take time to update after a carrier label is created.
Address accuracy
Customers are responsible for entering a complete and accurate delivery address. Contact Customer Care promptly if an address needs correction; changes cannot be guaranteed after fulfillment has started.
Lost or delayed packages
If tracking shows an unusual delay or a package cannot be located, contact Customer Care with the order number. AURELIA will review carrier information and the applicable protection or replacement process before issuing a resolution.
Damaged deliveries
Report visible shipping damage as soon as reasonably possible and include the order number, packaging photos and product photos. Do not discard packaging until Customer Care advises whether it is needed for a carrier or supplier claim.
Shipping policy changes
Carrier availability, rates and service areas may change. The version displayed at checkout when the order is placed is the policy applicable to that order, except where law requires a different result.