Returns & Refunds Policy
Last updated: September 6, 2026. This policy applies to purchases placed through the AURELIA United States storefront. Product-specific terms and any charges clearly shown at checkout or in the order confirmation form part of the applicable order terms.
Return eligibility
A return request must relate to an item purchased through AURELIA and include the order number. Products must be returned in the condition required by the return authorization, with accessories and components reasonably necessary to inspect the item.
Return window
Unless a product page states a different legally valid period, return requests should be submitted within 30 calendar days after confirmed delivery. The carrier delivery record will be used when available to confirm the delivery date.
Change-of-mind returns
Unused or lightly inspected items may be eligible for a change-of-mind return when they can be safely resold and are complete. Large, assembled, hygiene-sensitive or used products may have product-specific limitations disclosed before purchase.
Defective or incorrect items
If an item arrives defective, materially different from the ordered item or missing essential components, contact Customer Care promptly with photos or video that reasonably documents the issue so the appropriate remedy can be determined.
Return authorization
Do not send merchandise to a manufacturer, supplier or address found online without an AURELIA return authorization. The return destination and instructions will be provided after the request is reviewed.
Return shipping
Responsibility for return shipping depends on the reason for return. AURELIA will cover or arrange return shipping when the delivered item is confirmed defective, damaged in transit or incorrect; change-of-mind return shipping may be deducted where permitted and disclosed.
Inspection
Returned products may be inspected for identity, completeness, condition and signs of misuse. A refund can be reduced or refused to the extent permitted by law if the returned item is materially damaged, incomplete or different from the item sold.
Refund timing
Approved refunds are sent to the original payment method through the payment provider used for the order. Processing time after approval depends on the payment provider and financial institution; AURELIA cannot control bank posting times.
Original shipping and priority fees
Standard shipping included in product pricing is not separately refundable. Optional priority shipping or other expedited service charges are generally non-refundable after the service has been used, except where required by law or caused by AURELIA error.
Exchanges
Where inventory and fulfillment allow, Customer Care may offer an exchange instead of a refund. An exchange is not final until the replacement item is confirmed and the return conditions are satisfied.
Consumer rights
Nothing in this policy limits non-waivable rights available under applicable consumer-protection law. If a legal requirement conflicts with this policy, the legal requirement controls.