FULFILLMENT
Shipping & Delivery Policy
This policy sets clear expectations for order processing, delivery estimates, tracking, address changes and delayed or missing packages.
1. Processing time
Orders are normally prepared within 1–2 business days after successful payment authorization. Weekends, public holidays, fraud review or unusually high order volume may extend processing.
2. Delivery estimates
Standard United States delivery is generally estimated at 3–7 business days after dispatch. Delivery dates are estimates rather than guaranteed arrival dates.
3. Shipping charges
Shipping costs, including any free-shipping threshold or promotional rate, are shown before the customer completes checkout. The amount displayed at checkout is the applicable shipping charge for that order.
4. Tracking
When tracking is available, the tracking number or carrier link is sent to the contact information supplied at checkout after the parcel is accepted or scanned by the carrier.
5. Address accuracy and changes
Customers are responsible for checking the shipping address before purchase. Contact support immediately for corrections. We cannot guarantee address changes after fulfillment or carrier processing has started.
6. Delayed, lost or marked-delivered packages
Carrier scans can be delayed. If tracking stops updating for an unusual period or a parcel is marked delivered but cannot be located, contact support so we can review the carrier record and determine the next reasonable step.
7. Split shipments and availability
An order containing multiple items may arrive in more than one shipment. If an item becomes unavailable before fulfillment, we will contact the customer and may offer a replacement, partial cancellation or refund.
8. International delivery and contact
The storefront may offer only the destinations displayed as available at checkout. Import duties, taxes or restrictions, if applicable to a supported destination, are the customer’s responsibility unless checkout expressly states otherwise. Shipping questions can be sent to support@lumorawellness.com.