LEGAL & PRIVACY
Privacy Policy
This policy explains what information Lumora Wellness collects, why we use it, how payment-related data is handled, and the choices available to customers.
1. Information you provide
- Contact information such as name, email address and optional phone number.
- Delivery information such as shipping address and postal code.
- Order, return and customer-support information you submit to us.
2. Payment information
Payment credentials are transmitted through the payment provider or secure payment component used at checkout for authorization, fraud screening and transaction processing. Lumora does not need to retain a full card number or card security code after authorization.
3. Information collected automatically
We may collect basic technical information such as browser type, device type, approximate region, pages viewed, error logs and security events required to operate and protect the store.
4. How we use information
- Process and fulfill purchases.
- Provide order updates and customer support.
- Prevent fraud, abuse and unauthorized transactions.
- Maintain accounting, tax and legal records.
- Improve site performance and customer experience.
5. Service providers and sharing
We may share only the information reasonably required with payment providers, fraud-prevention services, hosting providers, fulfillment partners, shipping carriers, analytics vendors and professional advisers. We do not sell payment-card credentials.
6. Cookies and similar technology
The store may use necessary cookies or local storage for cart state, checkout continuity, security and basic site functionality. Optional analytics or advertising tools, if added later, should be disclosed before they are enabled.
7. Security
We use reasonable administrative and technical safeguards. Customers should never send a full card number, CVC or account password by email or customer-support message.
8. Retention
Order and transaction records may be retained for tax, accounting, fraud-prevention, warranty, dispute and legal purposes. Other information is kept only as long as reasonably needed for the purpose collected.
9. Your privacy choices
Depending on applicable law, you may request access, correction or deletion of eligible personal information and may opt out of non-essential marketing communications.
10. Children, changes and contact
The store is not directed to children under 13. We may update this policy when services or legal requirements change. Privacy questions can be sent to support@lumorawellness.com.